Need Help?

I don’t know my username

  1. Go to WELS online Yearbook. (Note: Only active and retired called workers will appear in the online Yearbook.)
  2. Enter your last name and select the Search button.
  3. Select your name in the list, which will open up the detail card.
  4. Select your name in the gray bar located at the top of the detail card to reveal your username.
  5. If N/A appears as your username, request an account by going to account.wels.net. When a request code is requested, use CWI.

I don’t know my password

  1. Go to account.wels.net/reset.html.
  2. Enter your username and press Next.
  3. A one-time password will be sent to the e-mail address the system has on file for you. (Note: If you aren’t sure which e-mail address that is, use the process outlined in the “I don’t know my username” section above to look it up in WELS online Yearbook.)
  4. Once you receive the e-mail, type the temporary password into the Password field.
  5. Press the Next button.
  6. Enter a new password in both the New Password and Confirm New Password fields. The password must meet the requirements listed on the page. If not, you will receive an error message.
  7. Select the Finish button. A completed message will be displayed.
  8. Press the Close button.

Still need help?

  1. E-mail the WELS Help Desk at support@wels.net, or
  2. Call the WELS Help Desk at 414-259-4357 (hours are 8 a.m. to 4:30 p.m. Central Time M-F).

Instructional Videos

We’ve created some instructional screencasts that will help you through different account management activities. If you run into any problems accessing WELS Cloud, this is a good place to look for help.